Thrive Social ("we," "us," or "our") provides social media management and local marketing services for small businesses. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
We collect information you provide directly, such as when you fill out our contact form or book an audit: your name, email address, and any details you share about your business. If you engage us for services, we may also collect information related to your business's social media accounts and Google Business Profile, limited to what's necessary to perform the work you've hired us for.
We also collect basic site usage information automatically — such as pages visited and general location — through standard website analytics.
How we use your information
- To respond to inquiries and provide the free audits or services you request
- To deliver the social media management services outlined in your agreement with us
- To send occasional updates about our services, which you can opt out of at any time
- To improve our website and understand how visitors use it
Access to your accounts
If you engage Thrive Social for social media management, we may request access to your business's social media accounts, scheduling tools, or Google Business Profile. We use this access solely to perform the services you've engaged us for, and we do not use or share your account credentials or content for any other purpose.
Sharing your information
We do not sell your personal information. We may share information with trusted service providers who help us operate our business (such as our website host or email provider), and only to the extent necessary for them to perform those services. We may also disclose information if required by law.
Cookies and analytics
Our website may use cookies and similar technologies to understand site traffic and improve your experience. You can control cookies through your browser settings.
Data retention
We retain your information for as long as necessary to provide our services and for legitimate business purposes, such as maintaining records of past work or complying with legal obligations.
Your rights
You can request access to, correction of, or deletion of your personal information at any time by emailing us at hello@thrive-social.com. You may also unsubscribe from marketing emails using the link included in those emails.
Children's privacy
Our services are intended for business owners and are not directed at children. We do not knowingly collect information from anyone under 16.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.
Contact us
If you have questions about this privacy policy, reach out at hello@thrive-social.com.