These Terms and Conditions ("Terms") govern your use of the Thrive Social website and any social media management services you engage us for. By using our website or engaging our services, you agree to these Terms.
Our services
Thrive Social provides social media management services for local businesses, including content creation, scheduling, posting, and related add-ons such as account audits and Google Business Profile optimization, as described on our Services page or in a separate service agreement. Specific deliverables, timelines, and pricing for your engagement will be confirmed directly with you before work begins.
Account access
Some services require temporary access to your business's social media accounts, scheduling tools, or Google Business Profile. You agree to provide accurate access and grant us permission to act on your behalf solely for the purposes of delivering the agreed services. You may revoke this access at any time, though doing so may affect our ability to continue providing services.
Client responsibilities
You're responsible for providing timely feedback, approvals, and any content, photos, or information we reasonably request to complete your work. Delays in providing this may affect posting schedules and delivery timelines.
Payment terms
Fees for ongoing management packages are billed monthly unless otherwise agreed in writing. One-time services (such as audits) are billed upon booking or completion, as specified at the time of purchase. Late payments may result in a pause in services.
Cancellation
Monthly packages can be cancelled at any time with written notice; no long-term contract is required unless separately agreed. Cancellation takes effect at the end of the current billing period, and no partial refunds are issued for time already billed.
Content ownership
Once paid for, content we create on your behalf (posts, captions, graphics) belongs to you and may be used across your own channels. We retain the right to showcase completed work in our own portfolio or marketing materials unless you request otherwise in writing.
Limitation of liability
We work to deliver strategic, high-quality social media management, but we do not guarantee specific results such as follower counts, engagement rates, or sales, as these depend on many factors outside our control. Thrive Social is not liable for indirect or consequential damages arising from the use of our services.
Third-party platforms
Our services depend on third-party platforms (such as Instagram, Facebook, Google, and scheduling tools) that we do not control. We are not responsible for outages, policy changes, or account actions taken by these platforms.
Termination
We reserve the right to pause or terminate services for non-payment, misuse of our services, or violation of these Terms, with reasonable notice where possible.
Changes to these terms
We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
Contact us
Questions about these Terms can be sent to hello@thrive-social.com. For information on how we handle your data, see our Privacy Policy.